If a fee was charged for the MyToonz services for a period of 30 days or less as from the date of the acceptance of and subscription you have right of withdrawal, without the need to provide a reason and without incurring any penalty.

To exercise your right of withdrawal, you must notify the customer care of your decision through an unambiguous statement.

Email sent at the following address: help@mytoonz.com.

You must specify in your request the following in order to allow the treatment of: complete contact details (first name and surname, mobile number, e-mail address), the name of the service you subscribed to, and the payment method used.

In case of refund request from MyToonz, we will reimburse all payments received from you, no later than fourteen days after the date on which we received your refund request from this contract.

Step 1 — Need help cancelling your subscription or have questions? Our friendly support team is ready to help! Email us at info@toonzmediagroup.com, business hours apply, Monday to Friday.

Step 2 — Let us know in your message that you'd like to cancel your subscription, and include your Mobily number.

Step 3 — We'll confirm the cancellation by reply and guide you through anything else you need.