Refund Policy

1. 30-Day Refund Window

You are entitled to a full refund of subscription charges within 30 days of your initial subscription activation, with no penalties or deductions. This applies to your first subscription to Let's Watch on a given Mobily number.

2. How to Request a Refund

To request a refund, send an email to support@letswatch-sa.com from any address, including the following details so we can locate your account:

• The Mobily mobile number used for the subscription
• The approximate date you activated your subscription
• A brief note that you are requesting a refund (a reason is optional)

You can also request cancellation and a refund together — see our cancellation page for details on stopping future charges.

3. Processing Time

Once your request is received and approved, your refund will be credited within 14 business days of approval. Refunds are returned to the original Mobily account that was charged.

4. What Is Eligible

• Subscription charges incurred within the 30 days before your refund request
• Charges where you have not breached our Terms of Service

5. What Is Not Eligible

• Charges incurred more than 30 days prior to your refund request
• Accounts suspended or terminated for a breach of our Terms of Service
• Charges arising from fraudulent or unauthorised use that you did not promptly report

6. Cancelling Future Charges

A refund covers charges already made. To stop being billed going forward, you must also cancel your subscription. The fastest way is described on our Cancel Subscription page. Cancellation takes effect within one business day of confirmation.

7. Contact

If you have any questions about this Refund Policy, please contact our support team at support@letswatch-sa.com. We are available Monday to Friday during business hours.